Return & Refund Policy

At Celestial Gains, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

• Items can be returned within 14 days of delivery.
• Products must be unused, unopened, and in original packaging.
• Proof of purchase or order confirmation is required.

2. Non-Returnable Items

• Gift cards
• Downloadable or digital products
• Personal care or hygiene items once opened
• Final sale or clearance items

3. Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

• Approved refunds will be processed within 5–10 business days.
• Refunds will be issued to the original payment method.
• Shipping charges are non-refundable unless the item is defective or incorrect.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.

5. Exchange Policy

Exchanges are subject to product availability. If the requested item is unavailable, a refund may be issued instead.

6. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective item.